Recently, I had a prospect that I was very close to signing a deal with. Everything had been discussed and workout. It was time to sign paperwork. When I called him to arrange for a meeting to do just that, he answered my call while he was in the emergency room of the local hospital. Naturally, he was rushed on time and short on details. His daughter had been in a very serious car accident.

As a parent I felt sad for my prospect’s fate. I genuinely wanted to know how his daughter was doing, but I didn’t want to be intrusive, so I scheduled a text message to go out to him in a few days. I figured by then the worst would be over for his daughter, yet I wanted to keep him close because we were so close to inking the deal.

After two weeks time and several text messages, I finally received back an unexpected reply text that his daughter was leaving the hospital and that he would stop by my office first thing tomorrow morning to sign the contract. TextPanther helped me keep in close contact with my prospect without over doing it or being too intrusive in a private family matter.